Returns & Exchanges

At Think Coffee, we take pride in our beans and want you to love every brew; if you are unsatisfied with your order, we offer a 30-day return policy for equipment and a replacement guarantee for roasted coffee.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of why the product didn't meet your expectations.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label for eligible items.

• 3.
  Pack Your Return

  Securely package the items in their original packaging to ensure they are protected during transit back to our roastery.

• 4.
  Refund Processing

  Once we receive and inspect your return, we will issue a full refund to your original payment method or ship out your preferred replacement within 3-5 business days.